Privacy Policy

Effective Date: 01-01-2026
Website: https://dragfrag.com/

DragFrag Perfumes values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, disclose, and safeguard your information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

A. Personal Information

When you place an order, create an account, contact us, or use certain website features, we may collect information such as:

• Full name

• Email address

• Phone number

• Shipping address

• Billing address

• Order details

• Account information

• Customer support communications

Payment information is processed through third-party payment gateways. DragFrag Perfumes does not intentionally store your complete card or banking credentials on its own systems.

B. Transaction Information

We may collect information relating to purchases and transactions, including:

• Products ordered

• Order value

• Payment status

• Refund status

• Shipping status

• Coupon or promotional code usage

• Return or exchange information

C. Technical and Usage Information

When you use our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on the website

• Referring website or source

• Website interaction data

• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Process and fulfil orders

• Process payments

• Arrange shipping and delivery

• Send order confirmations and delivery updates

• Manage returns, refunds, cancellations, and exchanges

• Create and manage customer accounts

• Respond to customer support requests

• Detect and prevent fraud or misuse

• Improve our website, products, and services

• Analyze website performance and customer usage

• Personalize your shopping experience

• Send promotional or marketing communications where permitted and where you have provided applicable consent

• Comply with legal, tax, accounting, and regulatory requirements

3. Payment Security

Payments made through our website are processed using third-party payment service providers.

We do not intentionally store complete credit card, debit card, UPI PIN, banking password, or similar sensitive payment credentials.

Payment providers may collect and process information according to their own privacy policies and security standards.

We use reasonable technical and organizational measures, including secure connections where applicable, to help protect information transmitted through our website.

4. Sharing of Information

DragFrag Perfumes does not sell or rent your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

• Courier and logistics partners

• Payment gateways and payment processors

• Website hosting providers

• IT and technical service providers

• Analytics providers

• Communication service providers

• Customer support providers

• Marketing service providers, where applicable

• Professional advisers such as accountants, auditors, or legal advisers

• Government or legal authorities where required by applicable law

We aim to share only the information reasonably necessary for the relevant purpose.

5. Shipping and Delivery Partners

To deliver your order, we may share certain information with courier and logistics providers, including:

• Customer name

• Phone number

• Delivery address

• Order or shipment reference

• COD amount, where applicable

Such information is shared for fulfilment, shipment tracking, delivery, return pickup, and related logistics purposes.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember customer preferences

• Maintain shopping-cart or session information

• Understand website usage

• Measure website performance

• Analyze traffic

• Improve our services

• Measure marketing effectiveness

• Provide relevant advertising where permitted

You may be able to disable or manage cookies through your browser settings.

However, disabling certain cookies may affect some website features or functionality.

7. Analytics and Advertising

We may use third-party analytics and advertising tools to understand how users interact with our website and to measure the effectiveness of our marketing.

These services may collect information such as:

• Device information

• IP address

• Browser information

• Website activity

• Referring source

• Advertising interactions

Where required by applicable law, relevant tracking or advertising technologies will be used subject to appropriate consent.

8. Marketing Communications

We may send you promotional communications about:

• New products

• Special offers

• Discounts

• Coupons

• Sales

• Other DragFrag Perfumes updates

where permitted by applicable law and based on your communication preferences.

You may unsubscribe from promotional email communications by using the unsubscribe option provided in the message, where available, or by contacting us at support@dragfrag.com.

Transactional communications relating to your orders, account, payment, shipping, refunds, or customer support may still be sent where necessary.

9. Data Security

We use reasonable administrative, technical, and organizational security measures designed to protect personal information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no method of internet transmission or electronic storage is completely secure.

While we take reasonable measures to safeguard personal information, we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on applicable law and your location, you may have rights relating to your personal information, which may include the ability to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of information where legally permitted

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

• Request information about how your personal data is processed

• Exercise other rights available under applicable data-protection laws

To submit a privacy-related request, contact:

support@dragfrag.com

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required for legal, taxation, accounting, fraud-prevention, or other legitimate purposes.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Process and fulfil orders

• Provide customer support

• Maintain transaction records

• Manage returns and refunds

• Prevent fraud

• Resolve disputes

• Enforce our agreements

• Comply with tax, accounting, legal, and regulatory obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

12. Third-Party Links

Our website may contain links to websites, applications, or services operated by third parties.

DragFrag Perfumes is not responsible for the privacy practices, security, or content of independent third-party services.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

13. Children’s Privacy

Our website is intended for general ecommerce use and is not specifically directed toward children.

Individuals under the age required to independently enter into contracts under applicable law should use the website only with appropriate parental or guardian involvement.

We do not knowingly seek to collect personal information from children in violation of applicable law.

14. International Data Processing

If you access our website from outside India, your information may be processed or stored in India or in other countries where our service providers operate.

Data-protection laws in those locations may differ from the laws in your country.

Where required, we will handle cross-border processing in accordance with applicable legal requirements.

15. Legal Requirements and Protection

We may disclose information where reasonably necessary to:

• Comply with applicable law or legal process

• Respond to lawful requests from government authorities

• Protect our legal rights

• Protect our customers or business

• Investigate suspected fraud, misuse, or security incidents

• Enforce our Terms & Conditions

16. Changes to This Privacy Policy

DragFrag Perfumes may update this Privacy Policy from time to time.

When changes are made, the revised policy will be published on this page with an updated effective date where appropriate.

We encourage users to review this Privacy Policy periodically.

17. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

DragFrag Perfumes
Website: https://dragfrag.com/
Email: support@dragfrag.com
Phone: +91-7976298846